Hound Lounge policies

The purpose of the Hound Lounge is to provide a safe, fun and stimulating social environment for dogs. We'd love to welcome any and all fuzzy paws, but for your dog's safety and the safety of others, your dog must meet the following requirements:

Health

All dogs must be in good health. Owners will certify their dog(s) are in good health and have not been ill with a communicable condition. If they have had a communicable condition, owners will need to provide a veterinarian certification of health to be admitted or readmitted.

Owners must bring in their dog’s veterinarian health booklet at the time of enrollment and whenever vaccinations have been updated. All dogs must be vaccinated against canine parvovirus, canine distemper, infectious canine hepatitis, Bordetella (kennel cough), and, when necessary, Leptospirosis.

Your dog must be on a regular flea control and worming treatment program.

These requirements and suggestions are not a guarantee against infection, but an attempt to minimize the chances of contagion.

We take the safety of all dogs in our care extremely seriously and we appreciate your compliance and understanding with our requirements.

Behaviour

Dogs attending daycare must be people-friendly and enjoy the company of other dogs.

All dogs must be non-aggressive and not toy protective. Owners will certify their dogs have not harmed or shown any aggressive or threatening behaviour towards any person or any other dogs.

Spaying/Neutering

All dogs 6 months of age or older must be spayed or neutered.

Identification

Your dog must wear an identification tag and be registered with your local council.

bookings

It is essential to book your dogs into daycare no later than 5PM of the day before they are due to arrive.

We strongly encourage setting your dog up on a regular schedule, as dogs are very routine based and like to know what's going on. 

When dogs come in on a regular schedule, they settle quicker and enjoy themselves more as they are familiar with most of the dogs in the room.

Also, they're more likely to be more settled at home on their home days, as they know they can rest up in anticipation of another burst of play and fun in a day or two. 

You can email, phone (and leave a voicemail if we don't answer in time) or contact us through the website before 5PM.

If there's a problem with your booking, or if you need to go on a waiting list, we will let you know.

Cancellations

We must be notified of a cancellation at least the day before or you will be charged full price (more notice is of course welcome, as then we can fill your dog's spot with someone on the waiting list).

You can email, phone (and leave a voicemail if we don't answer in time) or contact us through the website. 

If we don't receive notice before 5PM the day before your dog is due to arrive, you will be charged.

Refunds

If we decide your dog is unable to continue attending dog daycare, the unused portion of any session pass purchased will be refunded.

Days and Hours

The emBARKERS Hound Lounge dog daycare is open from 7am to 6.30pm Monday to Friday.

We are closed all Public Holidays, and our team will enjoy a two week break over the Christmas New Year period.

Extra fees – payable on pickup

First 15 minutes after closing - $15

Every further 15 minutes - $15

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